Speech interfaces: UI revolution or intelligent evolution?

Speech interfaces have received a lot of attention recently, especially with the marketing blitz for Siri, the new speech interface for the iPhone.

After watching some of the TV commercials you might conclude that you can simply talk to your phone as if it were your friend, and it will figure out what you want. For example, in one scenario the actor asks the phone, “Do I need a raincoat?”, and the phone responds with weather information.

A colleague commented that if he wanted weather information he would just ask for it. As in “What is the weather going to be like in Seattle?” or “Is it going to rain in Seattle?”.

Without more conversational context, if a friend were to ask me, “Do I need a raincoat?”, I would probably respond, “I don’t know, do you?” — jokingly, of course.

Evo or revo?

Are we ready to converse
with our phones and cars?

Kidding aside, systems like Siri raise an important question: Are we about to see a paradigm shift in user interfaces?

Possibly. But I think it will be more of a UI evolution than a UI revolution. In other words, speech interfaces will play a bigger role in UI designs, but that doesn't mean you're about to start talking to your phone — or any other device — as if it’s your best friend.

Currently, speech interfaces are underutilized. The reasons for this aren't yet clear, though they seem to encompass both technical and user issues. Traditionally, speech recognition accuracy rates have been less than perfect. Poor user interface design (for instance, reprompting strategies) has contributed to the overall problem and to increased user frustration.

Also, people simply aren't used to speech interfaces. For example, many phones support voice-dialing, yet most people don't use this feature. And user interface designers seem reluctant to leverage speech interfaces, possibly because of the additional cost and complexity, lack of awareness, or some other reason.


"Relying heavily on speech can lead
to a suboptimal user experience..."
As a further complication, relying heavily on speech as an interface can lead to a suboptimal user experience. Speech interfaces pose some real challenges, including recognition accuracy rates, natural language understanding, error recovery dialogs, UI design, and testing. They aren't the flawless wonders that some marketers would lead you to believe.

Still, I believe there is a happy medium for leveraging speech interfaces as part of a multi-modal interface — one that uses speech as an interface where it makes sense. Some tasks are better suited for a speech interface, while others are not. For example, speech provides an ideal way to provide input to an application when you can capitalize on information stored in the user’s head. But it’s much less successful when dealing with large lists of unfamiliar items.

Talkin' to your ride
Other factors, besides Apple, are driving the growing role of speech interfaces — particularly in automotive. Speech interfaces can, for example, help address the issue of driver distraction. They allow drivers to keep their “eyes on the road and hands on the wheel,” to quote an oft-used phrase.

So, will we see a paradigm shift towards speech interfaces? It's unlikely. I'm hoping, though, that we'll see a UI evolution that makes better use of them.

Think of it more as a paradigm nudge than a paradigm shift.

---

Recommended reading

Situation Awareness: a Holistic Approach to the Driver Distraction Problem
Wideband Speech Communications for Automotive: the Good, the Bad, and the Ugly

 

AUTOMOBILE Pimp your ride with augmented reality — Part II

Last week, I introduced you to some cool examples of augmented reality, or AR, and stated that AR can help drivers deal with the burgeoning amount of information in the car.

Now that we’ve covered the basics, let’s look at some use-cases for both drivers and passengers. Remember, though, that these examples are just a taste — the possibilities for integrating AR into the car are virtually endless.


AR for the driver
When it comes to drivers, AR will focus on providing information while reducing distraction. Already, some vehicles use AR to overlay the vehicle trajectory onto a backup camera display, allowing the driver to gauge where the car is headed. Some luxury cars go one step further and overlay lane markings or hazards in the vehicle display.

Expect even more functionality in the future. In the case of a backup camera, the display might take advantage of 3D technology, allowing you to see, for example, that a skateboard is closer than the post you are backing towards. And then there is GM's prototype heads-up system, which, in dark or foggy conditions, can project lane edges onto the windshield or highlight people crossing the road up ahead:



AR can be extremely powerful while keeping distraction to a minimum. Take destination search, for example. You could issue the verbal command, “Take me to a Starbucks on my route. I want to see their cool AR cups”. The nav system could then overlay a subtle route guidance over the road with a small Starbucks logo that gets bigger as you approach your destination. The logo could then hover over the building when you arrive.

You'll no longer have to wonder if your destination is on the right or left, or if your nav system is correct when it says, “You have arrived at your destination.” The answer will be right in front of you.

AR for the passenger
So what about the passenger? Well, you could easily apply AR to side windows and allow passengers to learn more about the world around them, a la Wikitude. Take, for example, this recent video from Toyota, which represents one of the best examples of how AR could make long road trips less tedious and more enjoyable:

Living the Networked Life in New York City

Derek Kuhn

Last week, we demonstrated our latest concept car, built on a Porsche 911 Carrera S, at AT&T’s Living the Networked Life Event in New York City. The car has been on the road since we unveiled it at CES — it even went to Spain for MWC. We ran out of time to ship it to New York, so Mark Rigley, manager of the concept development group at QNX, and I drove it from Ottawa to SoHo. It was my first time driving the Porsche anywhere outside of a ball room, and it turned out to be a great drive.

Mark is super protective of the car, as he’s entitled to be, and he and the team have done a great job putting it together. But wouldn’t you know it? He let me drive and, as I’m pulling off Interstate 81 in Cortland NY, we get rear-ended. No — for real. I pull over, Mark jumps out, and I’m checking the side mirror to open the door safely in traffic but I’m mortified. Turns out that the Porsche’s rear valance is strong like a bull, and we emerge with just a series of scuff marks.

We drove through Binghamton, Scranton, and Poconos to get to the city. Traffic got faster and denser as we entered New Jersey, but Mark, to my surprise, let me drive again! We arrived at the hotel and handed the car off to a professional detailer before it was parked on site.

After setting up the car, we were ready. Soon we were joined by press, analysts, and AT&T partners and executives who all came out to see an important part of the car’s story — the use of AT&T’s WATSON speech engine. The Porsche is a great way to illustrate how helpful WATSON can be in an environment like the car.


Derek (seated in the car) with Mazin Gilbert of AT&T and Jordan Crook of TechCrunch.

The event was a big success and featured a presentation from Krish Prabhu, president and CEO of AT&T Labs Research; it also included demonstrations from AT&T Labs and AT&T Foundry. The demos included a smart door that recognizes you before you reach for your keys, and a smartphone application that performs language translations in real time.

The car will be on the road in coming weeks, including a stop at the CTIA Wireless show in New Orleans, from May 8 to 10. If you're there, be sure to check us out in the Solutions Showcase.
 

AUTOMOBILE What if…

Imagine if your car could help you become more connected to friends and family — and to the road ahead. Enter a new video that peers into the not-so-distant future.

It blows my mind, but some people still see connectivity in the car as the enemy. They think that, the more connected the car, the more distracting and dangerous it will be. But you know what? Responding to their concerns is easy. I simply ask them what if.

For instance, what if connectivity helped you drive with greater situational awareness? What if it helped you sidestep traffic jams and axle-busting pot holes? What if it helped you detect a stop sign hidden behind a tree? And what if it helped you become more connected to the people important to you, as well as to the road and the cars around you?

When we talk connectivity at QNX, that’s the kind of connectivity we envision. It isn’t just about Bluetooth or Wi-Fi or LTE — that’s only the plumbing. Rather, it’s about keeping you in tune and in sync with your car, your environment, your business, your friends. Your life.

Distracted driving — the stats are alarming

I was driving to work the other day when I heard something on the radio that almost made me drop my smartphone. The Ontario Provincial Police (OPP) announced that, for the first time, deaths attributable to driver distraction outnumber those caused by impaired driving. So far this year, on roads patrolled by the OPP, distraction has led to 47 deaths, while impaired driving has led to 32.

This stat drives home the need for dramatically better head-unit integration of services that drivers would otherwise use their phones to access. This isn't anything new to QNX. We've been working with our partners to provide all the necessary elements to enable this integration through technologies such as HTML5, Qt, iPod out, MirrorLink, and Bluetooth. All these technologies can help create systems that minimize driver distraction but they represent only part of the solution. Pushing buttons on your head unit, combined with smart HMI design, does help, but it's not a panacea.

To truly help drivers keep their eyes on the road we have to minimize the time they spend looking at the infotainment display. Multi-modal HMIs built from the ground up with the assumption that high-quality speech recognition and text-to-speech are available will drastically change the way drivers interact with their infotainment systems. For instance, such HMIs could read your texts and emails aloud to you; they could even let you dictate responses at the appropriate time. But really, the possibilities are endless. And on the topic of talking to your car, we're constantly working with our partners to enrich the speech capabilities of the QNX CAR Platform. But more on that in an upcoming post.

By the way, I wasn't really using my smartphone while I was driving. That's illegal here. Not to mention incredibly dumb.

Techcrunch interview: Talking with (and about) AT&T's WATSON personal assistant

Yesterday, I shared an Engadget video highlighting how the QNX concept car takes advantage of WATSON, AT&T's cloud-based natural-language speech engine. Here's another video, from Jordan Crook of TechCrunch, in which AT&T's Mazin Gilbert describes what WATSON does and QNX's Derek Kuhn demonstrates how WATSON works.

The entire video is interesting, but jump to the 3:30 mark if you want to see the car. The video provides a very nice view of the QNX-equipped dash, btw.



The Engadget video and the TechCrunch video were both shot yesterday at AT&T's "Living the Networked Life" event in New York.

AUTOMOBILE In-car displays you hear, rather than see

We still have a lot in common with our caveman ancestors. (Yes, I know, they didn't all live in caves. Some lived in forests, others in savannahs, and still others in jungles. But I'm trying to make a point, so bear with me!)

Take, for example, our sense of hearing. At one time, we used auditory cues to locate prey or, conversely, avoid becoming prey. If a cave bear growled, getting a fix on the location of the growl could mean the difference between life and death. At the very least, it helped you avoid running directly into the bear's mouth.

Kidding aside, the human auditory system has a serious ability to fix the location, direction, and trajectory of objects, be they cave bears or Buicks. And it's an ability that's been honed from time immemorial. So why not take advantage of it when creating user interfaces for cars?

Which brings us to spatial auditory displays. In a nutshell, these displays allow you to perceive sound as coming from various locations in a three-dimensional space. Deployed in a car, they can help you intuitively identify voices and sources of instructions, and help pinpoint the location and relative trajectory of danger. They can also improve reaction times to application prompts and potentially hazardous events.

Interested in this topic? Learn more in Scott Pennock's ECD article, "Spatial auditory displays: Reducing cognitive load and improving driver reaction times."

I know, that's a lot to take in. So let's look at an example.

Locating the emergency vehicle, without really trying
Have you ever been cruising along when, suddenly, you hear an ambulance siren? I don't know about you, but I often spend time figuring out where, exactly, the ambulance is coming from. And I don't always get it right. That's called a location error.

Such errors can occur for a variety of reasons. For example, if the ambulance is approaching from the right, but your left window is open and a building on the left is reflecting sound from the siren, you might make the mistake of thinking that the ambulance is approaching from the left. Your mind realizes, quite correctly, that the sound is coming from the left, but the environment is conspiring to mask where the sound is actually coming from.

A spatial auditory display can help address this problem by controlling the acoustic cues you hear. The degree to which the display can do this depends, in part, on the hardware employed. For example, a display based on a large array of loudspeakers can provide more location information than one based on two loudspeakers.

In any case (and this is important), the display can help you determine the location more quickly and with less cognitive load — which means you may have more brain cycles to respond to the situation appropriately.


Helping the driver locate and track an emergency vehicle

A slight right, not a sharp rightI'm only scratching the surface here. Spatial auditory displays can, in fact, help improve all kinds of driving activities, from engaging in a handsfree call to using your navigation system.

For example, rather than simply say "turn right", the display could emit the instruction from the right side of the vehicle. It could even use apparent motion of the auditory prompt to convey a slight right as opposed to a sharp right.

But enough from me. To learn more about spatial auditory displays, check out a new article from my colleague Scott Pennock, whose knowledge of spatial auditory displays far surpasses mine. The article is called Spatial auditory displays: Reducing cognitive load and improving driver reaction times, and it has just been published by Embedded Computing Design magazine.

The ultimate show-me car

The fifth installment in the CES Cars of Fame series. Our inductee for this week: a most bodacious Bentley.

It's one thing to say you can do something. It's another thing to prove it. Which helps explain why we create technology concept cars.

You see, we like to tell people that flexibility and customization form the very DNA of the QNX CAR Platform for Infotainment. Which they do. But in the automotive world, people don't just say "tell me"; they say "show me". And so, we used the platform to transform a Bentley Continental GT into a unique concept car, equipped with features never before seen in a vehicle.

Now here's the thing. This is the same QNX CAR Platform found in the QNX reference vehicle, which I discussed last week. But when you compare the infotainment systems in the two vehicles, the differences are dramatic: different features, different branding, different look-and-feel.

The explanation is simple: The reference vehicle shows what the QNX CAR Platform can do out of the box, while the Bentley demonstrates what the platform lets you do once you add your imagination to mix. One platform, many possibilities.

Enough talk; time to look at the car. And let's start with the exterior, because wow:



The awesome (and full HD) center stack
And now let's move to the interior, where the first thing you see is a gorgeous center stack. This immense touchscreen features a gracefully curved surface, full HD graphics, and TI’s optical touch input technology, which allows a physical control knob to be mounted directly on the screen — a feature that’s cool and useful. The center stack supports a variety of applications, including a 3D navigation system from Elektrobit that makes full use of the display:



At 17 inches, the display is big enough to display other functions, such as the car’s media player or virtual mechanic, and still have plenty of room for navigation:



The awesome (and very configurable) digital instrument cluster
The instrument cluster is implemented entirely in software, though you would hardly know it — the virtual gauges are impressively realistic. More impressive still is the cluster’s ability to morph itself on the fly. Put the car in Drive, and the cluster will display a tach, gas gauge, temperature gauge, and turn-by-turn directions — the cluster pulls these directions from the center stack’s navigation system. Put the car in Reverse, and the cluster will display a video feed from the car’s backup camera. You can also have the cluster display the current weather and current sound track:



The awesome (and just plain fun) web app
The web app works with any web browser and allows the driver to view data that the car publishes to the cloud, such as fluid levels, tire pressure, brake wear, and the current track being played by the infotainment system. It even allows the driver to remotely start or stop the engine, open or close windows, and so on:



The awesome (and nicely integrated) smartphone support
The Bentley also showcases how the QNX CAR Platform enables advanced integration with popular smartphones. For instance, the car can communicate with a smartphone to stream music, or to provide notifications of incoming email, news feeds, and other real-time information — all displayed in a manner appropriate to the automotive context. Here's an example:



The awesome everything else
I’ve only scratched the surface of what the car can do. For instance, it also provides:

• Advanced voice rec — Just say “Hello Bentley,” and the car’s voice recognition system immediately comes to life and begins to interact with you — in a British accent, of course.
   
• Advanced multimedia system — Includes support for Internet radio.
   
• Video conferencing with realistic telepresence — Separate cameras for the driver and passenger provide independent video streams, while fullband voice technology from QNX offers expanded bandwidth for greater telepresence.
   
• LTE connectivity — The car features an LTE radio modem, as well as a Wi-Fi hotspot for devices you bring into the car.

Moving pictures
Okay, time for some video. Here's a fun look at the making of the car:



And here's a run-through of the car's many capabilities, filmed by our friends at TI during 2015 CES:

AUTOMOBILE Am I crazy for talking to my car?

Earlier this afternoon, I participated in a connected car panel at SpeechTEK 2015, hosted by our friend Mazin Gilbert from AT&T. The other panelists included Greg Bielby of VoltDelta, Thomas Schalk of Agero, and Hakan Kostepen of Panasonic.

Even though Mazin did a fantastic job, not every panelist had a chance to answer every question. I was itching to answer some, so here are my responses to the questions that I didn't get to answer, or where I feel I could have provided a more complete response.

Have speech technologies matured to the point where they can be used robustly in the car? The general answer to this question from the panel was yes, but I think the real answer is a qualified yes. The technologies exist, but often aren't applied or may need auto-specific adaptations to handle in-cabin noise or other issues. Natural language recognition was an oft-stated driving technology, but a missing piece to the puzzle is hybrid recognition. I don't mean pushing recognition wholesale to the cloud, like Siri does. I mean a true split of the recognition effort, where each part does what it’s best at. Put the front half of acoustic processing in the vehicle to clean up the audio and convert the waveform to frequency-domain data, then send the data to the cloud-based server. The cloud server can then parse and interpret the data, and send back the result.

Hybrid speech rec solves three problems at once: better audio signals (the car can improve audio specific to the in-cabin environment), better cost (frequency data is far more compressed than raw audio, so you pay less for data transfer), and better responsiveness (hybrid rec gives the server time to start working on the response while it's coming in instead of waiting for the whole utterance to finish before starting).

Is driver distraction a major business driver, or is it the "Siri effect"? Currently, the car industry seems to use driver distraction as a reason to push a lot of features into speech. Many of those uses are gimmicky. Personally, I don't care if I can set my climate control system with voice — why would I when I can simply turn a dial? I once had someone ask me about the feasibility of adding voice recognition commands for rolling down the windows. I asked him, "Yes, but wouldn't people just push the window button?"

We shouldn’t implement speech commands just because we can. They may have contributed to excitement in the early adopter crowd, but we're beyond that now. Mind you, there are some seriously useful ways to use voice. For instance, any time you need to pick from a huge number of choices, voice recognition is the natural way to go. Calling contacts ("Call Sarah Potter"), entering destinations ("Go to 3121 South Park Street"), or picking music ("Play Audioslave") are all much easier than using an HMI to enter the same information, and safer to boot. It just has to work consistently and accurately.

Will car makers see more speech moving to the cloud, or will it be a hybrid of cloud and embedded? I disagree with the majority of the panel on this one, and, I think, the majority of people in the industry. Most auto people believe a hybrid between embedded and cloud allows the best of both worlds — good recognition and updatability when connected, and consistent reliability when not. My colleague Andrew Poliak also champions this view with a memorable catch phrase: Zombie Apocalypse. That is, you still want the system to work, albeit partially, when the infrastructure isn't available.

But if you ask me, everyone is missing the point — theirs is a technology-centric point of view. Everyday customer acceptance of a particular technology is notoriously harsh: if it doesn't work well, it gets rejected out of hand. Good cloud solutions beat an embedded solution hands-down; they just need some improvements (see my hybrid bullet above). Once a customer experiences a good solution, they will become frustrated with one that performs poorly. In my opinion, it's better not to offer the service at all, than to try a graceful degradation of capability, because most customers won't understand or care. Spend the effort instead on making sure you always have an acceptable cloud connection — either through multiple redundant mechanisms or a car-based powerful antenna — and you'll be better off. Even when the car knows some data that the cloud doesn't (like a mobile's contact list or music selection), there's no need to handle that on the embedded side. The cloud recognition server is powerful enough to not require the data set a priori. And I think we can predict an eventual migration of phone data to cloud-based data (or cloud-synchronized data) that makes the car's knowledge either easily transferrable or less relevant.

Who makes money, and how, from voice-enabled agents or voice services? This was one of the best questions of the panel, because nobody really knows the exact model, but everybody agreed that customer tolerance is very low. The most likely candidate is ad-based revenue. This doesn't mean reading ads aloud to the driver, but rather, positively influencing search results for either active or temporary situation-based points of interest (POIs). Depending on how valuable the service is to the driver, there will still be an option for service-based payments and high-value apps.

Standards and building mobile apps — will it come? You need standards if you want to build an app platform that will promote application creation and adoption. That's what we're doing with the QNX CAR 2 application platform — creating a way for someone other than the car companies to join the ecosystem and to deploy their apps to the car in a controlled way. But don't forget, you need a standard way to deploy apps for the cloud half of the recognition, too.

To close, let me share two photos. One was taken outside the Marriott Marquis, the hotel hosting the conference just off of Times Square in NYC. The other is from our PR agency, Breakaway Communications. What do they have in common? Wooden water towers. Sorry, I couldn't help myself; I just love those things. They just look so quaint in a city full of glass and brick.

CES press: This just in!

OK well, maybe not 'just in' but these articles and releases were posted yesterday and are quite exciting if you are following QNX technology:

TeleCommunication Systems Supplies Advanced Navigation for QNX CAR 2 Application Platform

TI Takes The Driver’s Seat With An Unrivaled, Full System Solution For Connected Automotive Infotainment

AT&T's Watson coming to cars: won't mind if you ask it if you're there yet

In good company: QNX partner solutions at 2015 CES

Guest post by Peter McCarthy of the QNX global partnerships team

Peter McCarthy

If anyone thinks that creating an infotainment system is easy, they obviously haven’t thought about it hard enough. It is, in fact, a massive undertaking that requires seamless integration of navigation engines, voice technologies, app environments, HMI tools, Internet music services, smartphone connectivity, automotive-hardened processors — the list goes on.

No single company could possibly offer all of these technologies. And even if it could, it still wouldn’t address the needs of automakers and tier one suppliers, who need the power of choice. Any company building an infotainment system needs the flexibility to combine Navigation Engine A with Processor B and Bluetooth Solution C.

Enabling customers to enjoy such choice without worrying about integration issues is something that QNX works very hard at. For evidence, look no further than our latest technology concept car, a modified Mercedes-Benz CLA45 AMG, which debuted this week at our CES booth. The car integrates an array of partner tech, including:

• voice recognition from Nuance
   
• navigation engines from Elektrobit (EB), Kotei Informatics, and HERE
   
• automotive processors from Texas Instruments
   
• MirrorLink smartphone-to-vehicle connectivity from RealVNC
   
• Android Jellybean version of iHeartRadio
   

Meanwhile, the head unit in our reference vehicle, also featured in the QNX booth, integrates several partner apps and holds the distinction of being the world’s first in-vehicle implementation of Qualcomm’s Snapdragon Automotive Solutions. And if that’s not enough, our booth contains demos of a navigation engine from Aisin AW and a digital instrument cluster built with HMI tools from HI Corporation.

Mind you, the action isn’t restricted to the QNX booth. Several partners have also gotten into the act and are demonstrating QNX-based systems in their CES booths and meeting rooms. For instance:

• Elektrobit — Demonstrating a new concept electric vehicle that sports an instrument cluster and infotainment system based on the QNX Neutrino Realtime Operating System.
   
• Freescale — Demonstrating the QNX CAR Platform for Infotainment on its i.MX 6 Applications Processors for Automotive.
   
• Gracenote — Demonstrating how its technology can personalize the in-vehicle music experience, using a system based on the QNX Neutrino OS.
   
• NVIDIA — Demonstrating Audi's newest infotainment system featuring the NVIDIA Tegra processor and the QNX Neutrino OS.
   
• Qualcomm — Demonstrating the QNX CAR Platform on Snapdragon Automotive Solutions.
   
• Red Bend Software — Demonstrating virtualization technology that runs the QNX CAR Platform and a digital instrument cluster on dual displays driven by a single processor.
   
• Texas Instruments — Demonstrating the QNX CAR Platform running on its latest Jacinto processors
  

For the fully skinny on QNX partner technology at CES, I invite you to check out our press release, along with joint announcements that we have issued with Aisin AW, HERE, HI Corporation, and Qualcomm.

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About Peter
When he isn't talking on oversized mobile phones, Peter McCarthy serves as director of global partnerships at QNX Software Systems, where he is responsible for establishing and fostering partnerships with technology and services companies in all of the company's target industries.

"I want one"

Yesterday, I bemoaned that words and pictures could never capture the unique experience of being in one of the new QNX technology concept cars. But you know what? Video comes a little bit closer.

Of course, it can't capture everything. For instance, it can't reproduce the richness and clarity of the cars' full-band and wideband phone calls, or the sheer auditory relief offered by QNX active noise control software. But it can capture the reaction of someone experiencing these technologies.

For instance, in this video, I love watching how Adam from CrackBerry.com reacts to our latest innovations in automotive acoustics. Especially the part where says "I want one."

Did I mention? The clip also contains footage of our infotainment and digital cluster systems in action. Check it out:



A big thanks to Adam and the CrackBerry team for visiting us at CES.

It's a Bentley! A guided tour of the new QNX technology concept car

"Bend it, shape it, any way you want it"
— Headline from a QNX advertisement, circa 1987

I’m about to show you some pictures of a car. Not just any car, but a powerful, luxurious, and stunningly beautiful car. A car that has undergone a technological transformation.

If you’re like me, you'll be fascinated by the car’s features, some of which have never been seen in a vehicle — until now. But if you can, remember that it isn’t just about the cool features. It’s also about the platform that enabled them.

I’m speaking, of course, of the QNX CAR application platform.

We created the new QNX technology concept car — a modified Bentley Continental GT — to demonstrate that flexibility and customization form the very DNA of the QNX CAR platform. If you’ve seen the QNX reference vehicle, you already know that the platform provides an extremely rich environment for in-car infotainment, complete with HMI frameworks, smartphone integration, an HTML5 engine, a mobile device gateway, and a host of pre-integrated partner technologies — everything to kickstart our customers' projects. But in the automotive world, differentiation is everything. So it’s just as important that the platform enables customers to add their own branding, features, and sizzle. And to do it quickly.

Ease of branding and
personalization is just one

of the capabilities of the
QNX CAR platform.

Which is where the new concept car comes in. To create it, we used the same base QNX CAR platform that we offer our customers. But when you compare the Bentley to the Jeep, which uses a stock version of QNX CAR, the differences are dramatic: different features, different branding, and a different look-and-feel. In effect, the Jeep shows what QNX CAR can do out of the box, while the Bentley shows what QNX CAR lets you do once you start bending it to your imagination. One platform, many possibilities.

Which brings me to the slogan at the top of this post. It's amazing to think that a core value of QNX technology in the 1980s — giving customers the flexibility to achieve what they want to do — remains just as true today. Some values, it seems, are worth keeping.

And now, the car…
I know that you’re anxious to peek inside the car and see what we’ve done. But before we go any further, take a moment to savor the car’s beautifully sculpted exterior. This is one classy set of wheels. In fact, if you ask me, the wheels alone are worth the price of admission:



The awesome (and full HD) center stack
Okay, time to hop in — but get ready to prop up your jaw. Because the first thing you’ll notice is the jaw-droppingly beautiful center stack. This immense touchscreen features a gracefully curved surface, full HD graphics, and TI’s optical touch input technology, which allows a physical control knob to be mounted directly on the screen — a feature that’s cool and useful. (In the photo below, the clock display appears within the knob.)

The center stack supports a host of applications, including a 3D navigation system from Elektrobit that makes full use of the display. Just check out this bird’s-eye view of the Las Vegas Strip:



So how big is the display? Big enough to provide access to other functions, such as the car’s media player or virtual mechanic, and still have plenty room for navigation. Check it out:



The awesome (and very polite) voice rec system
Time to talk to the car. Just say “Hello Bentley,” and the car’s voice recognition system immediately comes to life and begins to interact with you — in a British accent, no less. You can now tell the media player what you’d like to hear and the navigation system where you’d like to go.

To provide natural language speech recognition, the system uses the cloud-based AT&T Watson speech engine, as well as an “intent framework” from QNX. It also uses keyword spotting technology from Sensory so you can start the system simply by talking to it.

The awesome (and nicely integrated) smartphone support
The Bentley also showcases how the QNX CAR platform enables automakers to offer advanced integration with popular smartphones. For instance, the car can communicate with a smartphone to stream music, or to provide notifications of incoming email, news feeds, and other real-time information — all displayed in a manner appropriate to the automotive context. Here's an example:



The awesome (and just plain fun) web app
I know, I know: the car looks cool, but you’re not at CES this week to see it first-hand. But how about the next best thing? Just connect to the web app and keep tabs on the Bentley in real time. (Note: The car will go online later this morning.) The app lets you view a variety of data that the car publishes to the cloud, such as what song the infotainment system is playing and whether someone has just opened a door. It also displays information that would be extremely helpful if this were your personal car, such as fluid levels and tire pressure. (This is a preliminary screen for the app, so I'm not sure if the tire pressures are realistic.)



UPDATE: The web app is now live, and the desktop version features a live camera feed of the Bentley and Jeep. Check it out!



The awesome (and very configurable) digital instrument cluster
The instrument cluster is implemented entirely in software, though you would hardly know it — the virtual gauges are impressively realistic. But more impressive still is the cluster’s ability to morph itself on the fly. Put the car in Drive, and the cluster will display a tach, gas gauge, temperature gauge, and turn-by-turn directions — the cluster pulls these directions from the center stack’s navigation system (cool, that). Put the car in Reverse, and the cluster will display a video feed from the car’s backup camera.



There are other options as well. For instance, the cluster can display information from the media player or display the current weather:



The awesome everything else
I’ve only scratched the surface of what the car can do. For instance, it also provides:

• Advanced multimedia system — Offers direct support for Pandora radio and the first embedded in-car implementation of the Shazam music discovery service.
   
• Video conferencing with realistic telepresence — Separate cameras for the driver and passenger provide independent video streams, while high-definition voice technology from QNX offers expanded bandwidth for greater realism, as well as stereo telepresence for making the remote caller sound as if they’re sitting right next to you.
   
• LTE connectivity — The car features an LTE radio modem, as well as a Wi-Fi hotspot for devices you bring into the car.

Super size those images
Want to see the center stack and instrument cluster in all their high-resolution glory? Just check out our QNX Flickr account.

That's all for now, but stay tuned: We’ll have plenty more news for you today and all through this week.

Hello, Bentley: Using Sensory speech technology to create a natural user experience

By Bernard Brafman, Sensory Inc., and Justin Moon, QNX Software Systems

In-vehicle infotainment systems are becoming more and more complex, and integral to the overall driving experience. As this trend continues, it will become increasingly important to create systems that support multiple forms of user interaction. If you’re driving, the last thing you want to do is enter a destination manually, or search for your favorite artist in a playlist by using a touch screen, jog wheel, or other manual input method. Drivers want and require a user experience that is both simple and natural; integration of speech recognition technology goes a long way toward achieving that goal.

In fact, speech recognition is a key component of the latest QNX technology concept car, a modified Bentley Continental GT. The speech rec system lets you plot a route or select your favorite artist using natural speech, but it goes even further by letting you simply ask the car to perform an action. Leveraging Sensory’s FluentSoft SDK, more specifically the TrulyHandsfree^TM Voice Control technology, the QNX concept development team implemented keyword spotting techniques to interact with the vehicle.

So how does this work? Well, let’s say you’re in Vegas and need directions to the Wynn Casino. To engage the cloud-based Watson speech system, you simply say “Hello Bentley” — no need to push a button. You then complete the request by saying “Take me to the Wynn Casino.” FluentSoft, along with the architecture of the advanced speech recognition system included in the QNX CAR platform, allowed the team to create this seamless, easily implemented, and well-executed voice interaction experience.


When you say “Hello Bentley,” the QNX concept car displays a visual prompt at the top of the screen, indicating that the speech rec system is now listening for natural speech or directed commands.

Multiple triggers
The team plans to further utilize Sensory technology in future concept car releases. The current implementation has the single “Hello Bentley” trigger, which engages the speech system. But TrulyHandsfree Voice Control supports multiple active triggers as well as a robust recognition vocabulary to create a rich command-and-control user experience that doesn’t require prompts or pauses. Thus, it’s possible to create a hybrid system that is seamless and transparent to the user. For instance, “Hello Bentley air 68 degrees” or “Hello Bentley what time is it in Tokyo?” can both be executed flawlessly, regardless of which speech rec system is engaged.

A matter of choice
For an even more personalized experience, this technology can allow drivers to create their own custom trigger with a simple one-time enrollment process that verifies their identity as a voice password or identifies one of several previously enrolled. This creates a custom experience not only by letting you choose your own trigger phrases (come on now, who hasn’t named their car at some point?), but also by recalling individual preferences such as seat position, steering wheel position, and multimedia presets.

Look for these enhanced features in concept cars to come!

---

Bernard Brafman is vice president of business development for Sensory, Inc., responsible for strategic business partnerships. He received his MSEE from Stanford University. Contact Bernard at bbrafman@sensoryinc.com

Justin Moon is a global technical evangelist for the automotive business development team at QNX Software Systems.

The wraps are off! First look at the new QNX technology concept car

A quick tour of one of the vehicles that QNX is unveiling at 2015 CES

You know what? Writing this post isn’t easy. All I’ve got are words and pictures, and neither could ever do justice to the user experience offered by the new QNX technology concept car. They cannot, for example, recreate the rich, luminous sound of the car’s full-band and wide-band hands-free calls. Nor can they evoke how the car blends speech recognition with a touch interface and physical controls to make navigation, Internet radio, and other applications wonderfully easy to use.

But on second thought, words and pictures aren’t that bad. Especially when the car — and the in-dash systems that the QNX concept team created for it — are so downright gorgeous. So what are we sitting around for? Time for a tour!

Actually... hold that thought. I just want to mention that, if you visit our Flickr page, you can find full-resolution versions of most of the images I've posted here. Because why settle for low res? Okay, back to the tour.

The car
I've got two things to say here. First, the car is based on a Mercedes-Benz CLA45 AMG. If you guessed the model correctly based on the teaser images we published on the QNX website, I bow in homage to your eagle eye. Second, while we snapped this photo in the QNX garage, don’t think for a minute that the garage is ever this neat and tidy. On any given day, it’s chock full of drill presses, tool boxes, work tables, embedded boards, and QNX engineers joyously modding the world’s coolest cars — exactly the kind of place you expect it to be. And want it to be! But to humor the photographer, we (temporarily) made this corner clutter-free. We're nice that way.



The dash
Let's get behind the wheel, where you can see the car's custom-built digital instrument cluster and infotainment system. The bold design, the clean layout, the super-easy-to-access controls — they all add up to systems you want to interact with. Just as important, the look-and-feel of the instrument cluster and infotainment system are totally different from the corresponding systems in our previous concept car — an excellent illustration of how the QNX platform can help customers create their own branded experiences.



The multi-talented cluster
Time to zoom in on the digital instrument cluster, which helps simplify driving tasks and minimize distraction with an impressive array of features. Turn-by-turn directions pulled from the navigation system? Check. Video feed from front and rear-view cameras? Check. Notifications of incoming phone calls? Check. Alerts of incoming text messages, which you can listen to at the touch of a steering-wheel button? Check.



The Android app support
Automakers want to tap into the talents of the mobile app community, and the QNX CAR Platform for Infotainment helps them do just that, with built-in support for Android, OpenGL ES, and HTML5. In the concept car, for example, you'll find an Android Jellybean version of iHeartRadio, Clear Channel’s digital radio service, running in a secure application container. The QNX CAR Platform takes this same sandboxed approach to running HTML5 apps — perfect for protecting both the HMI and the overall system from unpredictable web content:



Helping you get there in more ways than one
We designed the QNX CAR Platform to give automotive developers the greatest possible choice and flexibility. And that’s exactly what you see when it comes to navigation. For instance, the car supports navigation from Elektrobit:



and from HERE:



and from Kotei Informatics:



If that’s not enough, a demo system in the QNX booth at CES also demonstrates a navigation system from Aisin AW — more on that in an upcoming post.

Pardon me while I barge in
As I alluded earlier, what you can't see in the new concept car is just as important as what you can see. For instance, if you look at this image, you'll see the infotainment system's media player. But what you can't see is new acoustics technology from QNX that lets you "barge in" and issue voice commands even when a song is playing. How cool is that?



When you find yourself in times of trouble...
... don't let it be, but rather, check and see. And to do that, you can use the infotainment system's virtual mechanic, which keeps tabs on your car's health, including fluid levels, brake wear, and, in this case, low tire pressure:



The cloud connection
Hold on, what's this? It looks like a smartphone app with an interface similar to that of the virtual mechanic, above. In fact, it's a lot more than that, and it touches on some cool (and very new) technology that can help cars become fully managed citizens of the cloud. More on that in an upcoming post.



That's it for now. For more details on what QNX is showcasing this week at CES, check out the press releases posted on the QNX website. And stay tuned to this channel for further updates from 2015 CES — including a profile of our very new QNX technology concept car for acoustics.

New QNX framework promises to bring power of AT&T Watson to greater variety of in-car systems

This just in: QNX has announced a new framework that will help speech recognition systems in cars understand a speaker’s intent. The framework extracts meaning from the driver’s spoken words, enabling in-car systems to set complex navigation destinations, create calendar appointments, dictate email or text messages, or even perform general Internet searches.

The framework, which is a component of the QNX CAR application platform, will enable in-car systems to take advantage of AT&T Watson, a multilingual speech engine that runs on a cloud-based server to provide high-quality, low-latency voice recognition.

Determination of the driver's intent starts on the server, where the Watson engine begins to analyze the driver's words and fits them to known patterns. The results are then handed off to the car, where the intent engine from QNX performs further speech analysis to determine how to act.

According to my colleague Andy Gryc, "the server-side analysis provided by AT&T Watson is optimized for complex scenarios, such as a navigation application in which the driver may verbalize destinations in hundreds of different ways. The QNX client-side analysis grants car makers greater flexibility, enabling them to adapt the AT&T Watson results to a variety of in-car applications, regional aspects, or personal tastes.”

The intent system will be offered as a component of the QNX CAR application platform in 2015. For more information, read the press release.

Find me a Starbucks!
QNX and AT&T have already done a lot work to bring the Watson speech engine to cars. For an example, check out this Engadget video of the QNX concept car (a modified Porsche 911), filmed at an AT&T event this past April:

A Porsche you could talk to

The third installment in the CES Cars of Fame series. Our inductee for this week: a very connected Porsche 911.

Paul Leroux

I have a confession to make. The day before QNX Software Systems unveiled this technology concept at car at 2015 CES, I leaked the news on the On Q blog. Mind you, the leak was unintentional. I had been editing a post that described the car and, instead of hitting Save, I hit Publish by mistake. Dumb, I know.

I immediately took down the post and informed my colleagues of the error. Fortunately, my RSS feed didn't give me away, and the launch, which had been strictly under wraps, went ahead as planned. But boy, did I feel stupid.

Now that I've got that off my chest, let's see what the hubbub was about. The car, based on a Porsche 911 Carrera, came equipped with an array of features built by the QNX concept team, including one-touch smartphone pairing, high-definition hands-free calls, rear-seat entertainment, and a digital instrument cluster.

So, you ready for a tour?

The car
Let's start with the exterior. Because man, what an exterior:



The instrument cluster
Once you got behind the wheel, the first thing you saw was the instrument cluster. But
this was no ordinary cluster. It could dynamically reconfigure itself — in response to voice commands, no less. It could even communicate with the navigation system to display turn-by-turn directions. And it was designed to honor the look-and-feel of the stock 911 cluster:



The head unit
To your right, you could see the head unit. Here is the unit's main screen, from which you could access all of the system's key functions:



And here's another screen, showing the system's media player:



The front-seat control of backseat infotainment
The Porsche also showcased how a head unit could offer front-seat control of backseat entertainment — perfect for when you need to control what your kids are watching or listening to:



The voice recognition
The Porsche was outfitted with cloud-based voice recognition, which let you enter navigation destinations naturally, without having to use artificial grammars. Check out this Engadget clip, taken at an AT&T event in New York City:



The car also included features that neither words nor pictures can capture adequately. But let me try, anyway:

One-touch Bluetooth pairing — Allowed you to pair a phone to the car simply by touching the phone to an NFC reader embedded in the center console; no complicated menus to wade through.

Text-to-speech integration — Could read aloud incoming emails, text messages, and BBM messages.

High-definition voice technology — Used 48KHz full stereo bandwidth for clear, high-fidelity hands-free calls.

The car also ran a variety of apps, including TCS hybrid navigation, Vlingo voice-to-text, Poynt virtual assistant, Weather Network, and streaming Internet radio from Pandora, Nobex, Slacker, and TuneIn.

The point
The point of this car wasn't simply to be cool, but to demonstrate what's possible in next-gen infotainment systems. More specifically, it was designed to showcase the capabilities of the QNX CAR Platform for Infotainment. In fact, it did such a good job on that count that the platform took home the 2015 CES Best of Show award, in the car tech category: